Unfortunately, sometimes things come up beyond our control; and when they do, we try to be as reasonable as possible.

If you must cancel a booking, you will not be billed unless:

  1. We have incurred non-refundable expenses related to your booking. In that instance we will bill you for our incurred expenses.
  2. You cancel less than 48 hours prior to the booking start. Cancellations prior to our heading out the door will be billed at 25% of the estimate; cancellations after we head out the door will be billed at 75% of the estimate.
  3. You postpone the booking after we head out the door; in that instance we will bill you a $100 load-and-go fee. (Note: postponements prior to us heading out the door are not cancellations and will not be billed.)

All cancellations must be made via email to srowland@wm.edu. When possible, also please call or text 804-512-2402.