Unfortunately, sometimes things come up beyond our control; and when they do, we try to be as reasonable as possible.
If you must cancel a booking, you will not be billed unless:
- We have incurred non-refundable expenses related to your booking. In that instance we will bill you for our incurred expenses.
- You cancel less than 48 hours prior to the booking start. Cancellations prior to our heading out the door will be billed at 25% of the estimate; cancellations after we head out the door will be billed at 75% of the estimate.
- You postpone the booking after we head out the door; in that instance we will bill you a $100 load-and-go fee. (Note: postponements prior to us heading out the door are not cancellations and will not be billed.)
All cancellations must be made via email to srowland@wm.edu. When possible, also please call or text 804-512-2402.